Frequently Asked Questions

1. Where is Omestack based and where do orders ship from?

Omestack is headquartered at 3378 River Rd, Ashland City, Tennessee 37015, United States. Orders are fulfilled through trusted fulfillment and shipping partners within the United States.

2. How long does it take to process my order?

Orders are processed within 1–3 business days (Monday–Friday, excluding US public holidays). A shipping confirmation email with tracking details is sent once your order has been dispatched.

3. How long is delivery?

Estimated delivery times from dispatch:

• US (Contiguous 48): 3–7 business days
• US (AK, HI, Territories): 6–12 business days
• Canada / UK / EU: 7–14 business days
• Australia / New Zealand: 8–15 business days

4. Do you ship internationally?

Yes. International shipping is available to selected countries including Canada, the United Kingdom, the European Union, Australia, and New Zealand. Import duties and taxes are the responsibility of the recipient.

5. How can I track my order?

Tracking details are emailed once your order ships. You can also track your order any time through the Track Order page on the website.

6. What is your return policy?

Unused items in original packaging may be returned within 30 days of delivery. Contact support to request return authorization. Full details are available in the Return & Refund Policy.

7. Who pays for return shipping?

Customers are responsible for return shipping costs for change-of-mind returns. If an item arrives damaged, defective, or incorrect, return shipping costs are covered.

8. How long do refunds take?

Once a return is received and inspected (typically within 3–5 business days), approved refunds are issued to the original payment method within 5–10 business days. Financial institutions may require additional processing time.

9. What payment methods do you accept?

Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, Google Pay, and Shop Pay are accepted. Payments are processed through secure PCI-compliant providers.

10. Is checkout secure?

Yes. The Site uses SSL encryption and secure payment processing technologies to help protect customer information during checkout.

11. Can I cancel or change my order after placing it?

Orders may be cancelled or modified within 12 hours of purchase by contacting support with your order number. After processing begins, modifications may no longer be possible.

12. How do I contact customer support?

Email: support@omestack.shop

Phone: +1 (831) 888-8293

Hours: Monday–Friday, 9:00 AM – 6:00 PM EST. Responses are typically provided within one business day.